Frequently Asked Questions

Q: Where is Pharmacy24 located? Can I visit your pharmacy?

A: Pharmacy24 is located in Vancouver, Abbotsford, Chilliwack. You can visit us anytime you like. Prosper Pharmacy in Surrey is one of our sister pharmacies, and you are welcome to visit there too!

Q: What are your operating hours?

A: We are open from
Monday: 5:00 AM to 5:00 PM,
Saturday and Sunday: 6:00 AM to 7:00 AM; 9:00 AM to 2:00 PM

Q: Do I need a prescription to purchase medication?

A: Some medications require a prescription, while others are available over-the-counter. Our pharmacists can guide you accordingly.

Q: I do see you carry a medication that requires a prescription in my Province/Country. Can I order that medication?

A: We are very sorry, but we would not be able to fulfill your order in such a scenario. Certain products may be classified as Over the Counter (OTC) in British Columbia, but the shipping location might have specific regulations that require a prescription for that particular product. Consequently, if a product falls under such circumstances, we would be unable to ship it to you.

Q: Can I refill my prescription here?

A: Absolutely! We offer prescription refills for both regular and chronic medications. You can request a refill in-store or by phone.

Q: Do you accept health insurance plans?

A: Yes, we accept most major health insurance plans. Please bring your insurance card for verification.

Q: Can I transfer my prescription from another pharmacy to yours?

A: Certainly! We can assist you in transferring your prescription from another pharmacy. Just provide us with the necessary details.

Q: What services do you offer besides medication dispensing?

A: Apart from medication dispensing, we provide medication counseling, flu shots, vaccinations, and minor ailments, etc. Just call us for specifics.

Q: Are you equipped to handle medication for pets?

A: Yes, we offer a range of pet medications. Just make sure to provide the prescription or have your veterinarian fax it to us.

Q: Do you have Specialty medications?

A: Yes, we work with a variety of Patient support programs and can help you get your specialty medications.

Q: Can I get medication packaging for easy administration (e.g., blister packs)?

A: Absolutely! We offer medication blister packs for patients who need help organizing their medications.

Q: Is there a pharmacist available to answer my questions?

A: Yes, our pharmacists are always available to address your concerns and provide personalized advice.

Q: Can I order medications for home delivery?

A: Yes, we offer home delivery services for your convenience.

Q: Are your pharmacists trained to administer vaccinations?

A: Yes, our pharmacists are certified to administer vaccinations, including flu shots and other recommended immunizations.

Q: Can I return unused medications for a refund?

A: Unfortunately, due to safety regulations, we cannot accept returns of prescription medications. However, if you encounter any issues, please contact our pharmacy.

Q: Do you offer medication disposal services?

A: Yes, we have a medication disposal program to safely dispose of expired or unused medications.

Q: Can I order medical supplies and equipment here?

A: Absolutely! We carry a wide range of medical supplies, such as bandages, first aid kits, and diabetic care products.

Q: Is there a drive-thru option for quick prescription pickup?

A: Yes, we have a convenient drive-thru service for prescription pickup and drop-off.

Q: Can I pre-order my medications to reduce wait times?

A: Absolutely! You can call ahead and pre-order your medications for a faster pickup experience.

Q: How can I request a medication that is out of stock?

A: If a medication is currently out of stock, our pharmacists can assist you in placing a special order or suggest suitable alternatives.