Billing Terms & Conditions

By making a purchase yourself or by your Patient Representative making a purchase on your behalf through the Site or Services, you agree to our Terms of Use and any additional terms and conditions that are provided here.

By making a purchase, you agree to pay any fees or other incurred charges that apply to the products or services purchased. This information must be complete and accurate, and you are responsible for keeping it up to date.

You hereby expressly authorize us to collect from your Payment Method the appropriate fees charged for the purchases you or your Patient Representative-elect make.

All fees due for purchases are payable at the time of purchase and will be billed automatically to the Payment Method when the purchase is made. Pharmacy24 may, in its sole discretion, accept or reject an order you have placed.

Pricing and Currency

All prices listed on our website are denominated in either U.S. Dollars (USD) or Canadian Dollars (CAD), depending on the customer’s location. Our system automatically detects the customer’s region and displays the corresponding currency. However, in cases where the currency is not explicitly indicated, the following applies:

• Customers accessing the website from the United States will be charged in USD.
• Customers accessing the website from Canada will be charged in CAD.

If there is any discrepancy or if the currency is not clearly displayed, please contact our customer service for clarification before completing your purchase.

By completing a purchase, you acknowledge that you have reviewed and agreed to the pricing displayed at checkout. If you require clarification on the currency being charged, we encourage you to contact our customer service team before finalizing your purchase.

In cases where a discrepancy is perceived due to exchange rate fluctuations, please note that our pricing is fixed and does not adjust based on real-time foreign exchange rates. No refunds or price adjustments will be made due to currency conversion expectations.

If you are not satisfied with your purchase, you may return unopened items for a refund, excluding shipping costs. Refund requests must be made within the return policy period, and customers are responsible for return shipping expenses.

Payment Procedure

Pharmacy24 sends you an invoice every month, which includes the cost of your prescription and any over-the-counter medications. No charges are made without notifying you or your Patient Representative first, and an Electronic Communication is sent before every shipment with the included items.

Pharmacy24 accepts all major credit cards. We will charge your portion (if applicable) to the Visa, MasterCard, or American Express you provide at the time of joining.

It is your responsibility to ensure that payment is made for your prescription and any over-the-counter products purchased by you or your Patient Representative. If you are unable to make a payment on time, please contact our office to set up a payment plan. If you require financial assistance, email us, and we will get back to you promptly.

Pharmacy24 works with all major insurance plans. We will confirm your coverage when you sign up for Pharmacy24.

Any outstanding balance after applying for pharmaceutical coverage under your insurance will be charged to you as a copayment. You will be provided with a receipt for each prescription dispensed.

When you or your Patient Representative makes a purchase, you must designate and provide information about your preferred payment method, including insurance information and applicable credit card details for any copayment (“Payment Method”).

By providing any payment account information to Pharmacy24, you represent that you are the authorized user of that payment account or insurance policy. The initial claim will be directed to your drug plan first and a spouse’s insurance plan second. Claims for dependent children should be submitted first to the plan of the spouse whose birth date is earliest in the year.

If you have any prior authorizations, Pharmacy24 will work with your doctor and insurance company to handle the process. We will keep you informed on how long it will take to complete.

Policy Updates 

Pharmacy24 reserves the right to modify, update, or amend this policy at any time without prior notice to customers. Any changes will take effect immediately upon being posted on our website. Customers are encouraged to review this policy periodically to stay informed about any updates. Continued use of our services after any modifications constitute acceptance of the revised policy.